Whether you have a question, feedback, or simply want to say hello, we’re thrilled to connect with you. Fill out the form below, send us an email or talk to us via live chat and our friendly team will get back to you as soon as possible. Your input is invaluable to us, so don’t hesitate to reach out. Let’s start a conversation and make great things happen together!
Mon - Sun : 7:00 AM - 10:00 PM
immortaljewels@outlook.com
We offer a 30-day return policy for all jewellery items purchased from our store. If you are not satisfied with your purchase or have changed your mind, you can return the item within 30 days from the date of purchase for a full refund or exchange.
Unfortunately, custom-made or personalized jewellery cannot be returned for a refund or exchange, as these pieces are specially crafted to your specifications. However, if there is an issue with the craftsmanship or a defect, please reach out to us, and we will gladly address the problem.
To initiate a return, please contact our customer support team either by phone or email. They will guide you through the return process, provide you with a return authorization number, and instructions on how to return the item safely.
Once we receive the returned item and verify its condition, we will process your refund or exchange within 3-5 business days. Please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution.
If you have any additional questions or need further assistance, feel free to contact our customer support team. We are dedicated to ensuring your satisfaction with your jewellery purchase from our store.
